New South Wales Government
Department of Juvenile Justice

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1. Home
2. About us
3. Information for families
4. Making a complaint about juvenile justice

About us

Information for families

Making a complaint about juvenile justice

If you wish to complain about something or someone involved in juvenile justice you may:

Step 1

• Speak with your juvenile justice officer or counsellor. In a juvenile justice centre you can speak with a unit manager.
  
  

  or

• Ask to speak to the manager of the office or juvenile justice centre.

Step 2

If you are not happy with how your complaint was handled you can write to the department's Regional Director who supervises the manager (ask staff for the Regional Director's name and address).

Step 3

If you are still not happy with how the complaint was handled you can write to the Director General (the head of the Department of Juvenile Justice). The Director General’s address is PO Box K399, Haymarket NSW 1240.

How to make complaints outside the department...

You can complain to a person who doesn't work for the department. This person can be:

• The NSW Ombudsman, whose job is to look into complaints people make against government departments.

  
  

  Contact details:
  
  NSW Ombudsman
  Level 24, 580 George Street,
  Sydney NSW 2000

  Phone: (02) 9286 1000
  Toll free: 1800 451 524
  Fax: (02) 9283 2911
  TTY: (02) 9264 8050
  Email: nswombo@nswombudsman.nsw.gov.au
  Web: http://www.nswombudsman.nsw.gov.au

 

• The Minister for Juvenile Justice, who is in charge of the Department of Juvenile Justice. Your complaint to the Minister must be in writing.

  
  

  Contact details:
  
  Minister for Juvenile Justice
  Parliament House
  Macquarie St
  Sydney NSW 2000

How we handle complaints

• All complaints are taken seriously.

• Only people who need to know your complaint will be told.

• Staff you complain to must let you know what they are going to do about your complaint.

Help making a complaint

You can ask other people to help you make a complaint or lodge a complaint on your behalf.

Important Information

The department treats very seriously complaints that are deliberately false.