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  4. Making a complaint about juvenile justice
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About us

Information for families


Making a complaint about juvenile justice


If you wish to complain about something or someone involved in juvenile justice you may:

Step 1

  • Speak with your juvenile justice officer or counsellor. In a juvenile justice centre you can speak with a unit manager.

    or

  • Ask to speak to the manager of the office or juvenile justice centre.


Step 2

If you are not happy with how your complaint was handled you can write to the agency's Regional Director who supervises the manager (ask staff for the Regional Director's name and address).


Step 3

If you are still not happy with how the complaint was handled you can write to the Chief Executive (the head of Juvenile Justice). The Chief Executive’s address is PO Box K399, Haymarket NSW 1240.


How to make complaints outside the agency...

You can complain to a person who doesn't work for Juvenile Justice. This person can be:

  • The NSW Ombudsman, whose job is to look into complaints people make against government departments.

    Contact details:

    NSW Ombudsman
    Level 24, 580 George Street,
    Sydney NSW 2000

    Phone: (02) 9286 1000
    Toll free: 1800 451 524
    Fax: (02) 9283 2911
    TTY: (02) 9264 8050
    Email: nswombo@ombo.nsw.gov.au
    Web: http://www.ombo.nsw.gov.au/

 

  • The Attorney General and Minister for Justice , who is in charge of Juvenile Justice. Your complaint to the Minister must be in writing.

    Contact details:

    Minister for Juvenile Justice
    Parliament House
    Macquarie St
    Sydney NSW 2000

How we handle complaints

  • All complaints are taken seriously.

  • Only people who need to know your complaint will be told.

  • Staff you complain to must let you know what they are going to do about your complaint.

Help making a complaint

You can ask other people to help you make a complaint or lodge a complaint on your behalf.

Important Information

Juvenile Justice treats very seriously complaints that are deliberately false.



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